PayPal Sr Director Content Design 

United States, California, San Jose 

309110436

You’ll be a key member of the Experience Design leadership team, partnering with experts in Design, Research, and Operations to drive strategic direction, editorial oversight, and operational excellence across the experience design lifecycle and to help build a high performing team and culture of design excellence.

Job Description:

• Lead global team of 75+ content designers across matrixed teams to deliver content design at scale, working with cross-functional partners, removing systemic obstacles, and presenting and influencingstakeholders acrossthe product design lifecycle at every level.
• Raise the bar and drive bestpractices in processand methodology across the content discipline, including strategy, operations, research, and systems, as well as accessibility, inclusion, globalization, content management, and emerging content tools, including generative AI (Artificial Intelligence).
• Set global objectives and key results for content experiences and use data to inform content direction and monitor and optimize performance.
• Hold team accountable to leverageand extend theuse of content and design systems, style guides, patterns, and assets in the creation ofUX deliverables.
• Shape team strategy, identifying risks and prioritizing opportunities.
• Contribute to the wider Experience Design & Content communities, as a tastemaker and mentor, leveraging your strengths to grow people and teams globally.
• Identify gaps and solutions for future growth and scale within the team or org.
• Attract world class content talent to join the amazing writers and strategists on the team and use your passion for coaching leaders to develop and retain a high-performing and high-impact team.
• Have a point-of-view about strategic decisions, using insights from the team.
• Understand how to influence stakeholders and leaders to implement the best ideas.
• Have prior experience as a leader of a content design team that is large and/or complex, including managing managers, working across disparate product areas, and building an effective content design practice and org.
• Build a diverse and inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
• Be adaptable, conceptual, and resilient in the face of change.

Requirements

• 15+ years’ experience in content-related fields with 8+ focused on product content design.
• A strong track record of building content teams, and proven ability to attract, develop and retain top content talent.
• 10+ years' experience directly managing, coaching, and developing full-time employees including 6+ years' experience managing managers.
• 5+ years’ experience defining content strategies that deliver significant customer and business impact.
• 5+ years' experience influencing product and design strategy and collaborating with cross-functional partners (engineering, globalization, marketing, data, legal, customer support).
• Unparalleled editorial skill. Creative, systems-thinking UX leader. Experience directing content teams, including 3rd party agencies, to deliver excellent and effective content for varied segments and for highly regulated industries.
• Bachelor’s and/or Master’s Degree in the study of creative writing, information design, information science, communications research, or related fields, or equivalent experience
  

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$143400 to $285450

Any general requests for consideration of your skills, please

to view the notice.