EY EY GDS Business Consulting - Customer Experience 

India, Kerala, Kochi 

308552328

Your key responsibilities

• Within Customer and Growth, you'll work as part of a high-performing team of problem solvers with extensive consulting and industry experience.
• Design and deliver intuitive, engaging, and visually appealing user interfaces for web and mobile applications.
• Utilize design tools such as Figma, Sketch, Adobe XD, and Miro to map customer journeys, develop personas, and visualize user flows.
• Create wireframes, prototypes, and high-fidelity mock ups to communicate design concepts and solutions.
• Collaborate with product managers, developers, and stakeholders to translate business requirements into effective design solutions.
• Develop and maintain design systems, style guides, and component libraries for scalable and cohesive digital products.
• Analyse user data and behaviour to inform design decisions and optimize customer journeys.
• Stay updated on the latest UI/UX trends, tools, and best practices to continuously elevate design quality.
• Ensure accessibility and inclusivity in all design deliverables.
• Advocate for user-centered design principles and ensure accessibility and responsiveness across platforms.
• Able to work under pressure to meet deadlines, must be able to effectively prioritize projects - align with team’s aspirations.
• Right attitude to understand and align with the organizational goals and priorities.

Skills And Attributes for Success

• Strong portfolio showcasing user-centered design projects and customer journey mapping.
• Solid understanding of interaction design, visual design principles, and responsive design.
• Experience conducting user research, usability testing, and synthesizing insights into actionable design improvements.
• Ability to work collaboratively in multidisciplinary teams and communicate design rationale effectively.
• Attention to detail, creativity, and a drive for continuous improvement.
• Ability to translate complex business requirements into simple, elegant design solutions.
• Excellent communication and collaboration skills to work effectively with stakeholders.
• Attention to detail and a passion for creating exceptional user experiences.
• Problem-solving mindset with the ability to manage multiple priorities in a fast-paced environment.

To qualify for the role, you must have.

• Education : Bachelor’s degree in computer science, Design or related field.
• Experience: 3–6 years of professional experience in UI/UX design, preferably in consulting or digital transformation projects.

Technical Skills:

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, Miro or similar.
• Familiarity with HTML/CSS and responsive design principles.
• Knowledge of accessibility standards and usability best practices.

Additional:

• Experience in conducting user research and usability testing
• Experience designing for multiple platforms (web, mobile, tablet).
• Familiarity with accessibility standards and inclusive design.
• Strong presentation and storytelling skills to articulate design concepts.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment

What we look for

• A creative problem-solver with a user-first mindset and a passion for digital design.
• A collaborative team player eager to learn and contribute to innovative projects.
• Opportunities to work on market-leading digital products with global impact.
• To be flexible in working on MENA work weeks (Sunday to Thursday), if required for the engagement
• To be open for travel to MENA locations, if required for the engagement for the duration of the engagement.
• To be open to relocate to Kerala (Kochi or Trivandrum)

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you