JPMorgan Payments Collections Specialist IV 

Philippines, Quezon City 

30840318

As a Payments Services Collections Specialist within Commercial and Investment team, you will be responsible for the collection of chargebacks, fees, as well as other disputed client’s items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and will also act as key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.

To minimize losses to the firm, you will also play an active role requesting client’s account termination, as well as the return (or billing) of rented equipment. You will be managing a Collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment, as we are seeking a dedicated team player with the skill set to match. Commercial accounts receivable collection experience will be considered an asset, and so will Merchant Acquiring experience in a front-line support role.

Job responsibilities:

• Communicate with our Clients and Internal Partners in a metrics-driven environment
• Navigate multiple technologies while staying engaged our Clients and Internal Partners
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Document account activities thoroughly and concisely
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate outcome
• Make appropriate decisions on behalf of our Clients and internal Partners quickly and effectively
• Prioritize work to ensure efficiency
• Abide by all applicable regulatory and department practices and procedures
• Work independently and in a team environment
• Think critically and exercise independent judgement

Required qualifications, capabilities, and skills:

• Post-secondary Diploma or Degree in Business Administration, or related discipline.
• Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
• Excellent analytical, communication, and negotiation skills.
• Proven self-starter, results oriented, and team player.

Preferred qualifications, capabilities, and skills:

• Banking / Commercial / Payment Processing Industry experience preferred.
• Demonstrated commercial accounts receivable collection preferred.