Amazon Support Engineer 

United States, Tennessee, Nashville-Davidson 

307572146

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.Responsibilities include, but are not limited to:Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical and continuous improvement projects.Maintaining or creating policies, procedures, and processes.Identifying root-causes of operational issues and process inefficiencies.Moving up to 49lbs as well as standing and walking during shifts

- 1+ years of troubleshooting in a multi-user high availability environment experience
- 1+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
- 1+ years of computer networking experience

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
- Bachelor's degree
- 2+ years of computer hardware experience, including troubleshooting and repairing experience