Nokia UKI Regional NPI Customer Engineer 

United Kingdom 

307233906

In its Delivery role, RNPI provides key technical resources – from the Technical Project Managers (TPM) to the constituent teams they drive, comprising other technical resources (NW Designer, Consulting engineers and Integration/implementation engineers). Technical aptitude is required as well as an open mindset and good communication/presentation skills to agree with customer on all technical aspects (requirements, product capabilities, time estimation, alternatives, etc). Interaction with Pre-Sales, TAC/ TEC/Support Organization, Project/Program Management, Product Line Managers, R&D, Services.

• Serves as a member of the ION Customer Engineering NPI team, assigned to customer ION projects, delivery of technical deployment projects.

• Works closely with customer in requirement acquisition, understanding the target, proposing improvements and assessing for future prove solutions.

• Knowledge of IP product strategy to make proposal according to the product evolution

• Delivers network designs and tests solutions.

• Deliverables all technical documentation (HLD/LLD, test list).

• Communicate solution overview to customer confirming that all parts agree on the design, technical resources and time estimation.

• Identify risks

• Manage product issues elaborating detailed issue description and escalating/tracking resolution.

• Communicate project evolution regularly to TPM indicating progress, difficulties and risks.

• Participate in the IP CE community by contributing with your experience to help other in similar projects or provide solutions to known issues.

During the Pre-sales Phase:

• Support all Pre-Deployment for figure estimations

• Attend Pre-Deployment meetings as POC for Customer Engineering

• Directly support the Solution Architect/Technical Lead and Pre-Sales Engineers for the development of the ION Architecture and Solution Description to be used for offer submission (and integration/dependencies with the E2E solution).

• Support SOW creation as it relates to Integration/Services

• Include project in resourcing planning for Integration team

• Contribute to the identification of key technical risks and issues with Solution Architect if assigned.

• Provide inputs and feedback for technical decisions relating to system requirements and system architecture/design.

During Project Execution Phase:

• Lead technical activities as SPOC for Customer Engineering

• Creation of project technical documentation: HLD, LLD, TSS, etc.

• Integration/Deployment project technical activities required according to the Project Plan and Project SOW

• Support the PM team and all Project Management processes/deliverables

• Support the Solution Architect and all SA processes/deliverables

• Participate in project meetings, project reviews and customer meetings, as required

• Participate in Change Management process / up-scope identification and templates

• Support installation services to manage ION install complete/integration ready hand off

• Provide weekly/daily Integration status reports to LTPM

• Escalate and track technical issues. Feedback Solution Architect/Designers about unexpected behaviours

• Utilise Customer experience to learn from lessons, develop improvements and share those with other Customer Engineering Teams

• Lead team with outage reporting, attribution, and investigations

During Post-Project Phase:

• Elaborate the closing and delivery of final project technical documentation.

• Perform resolution and closing of technical deployment issues.

• Provide input to Operations Reviews and Lessons Learned

• Participate in Project Handoff / Knowledge transfer to CARES (BAU support and maintenance teams).

Core skills:

• Nokia IP Router portfolio - 7x50 XRS/SR/ESS/SRa and 7705/7210 portfolio

• Traffic generator (Spirent, IXIA)

• Routing protocols (ISIS, OSPF, BGP, LDP, RSVP, VRRP, LACP…)

• Services (EPIPE, VPLS, EVPN, VPRN, BNG)

• Automation (Komodo, iGEN, SATs)

• Programming languages (Python).

• Fluent at remote connections via SSH, FTP, VPNs, jump gateways. VMWare (workstation)

Valuable to have:

• RHEL/CentOS, Ubuntu, Java, Python/Perl etc

• Nokia SDN & NFV portfolio – Nuage, vEPC, VSR, NSP, SSG, etc.

• Nokia EPC portfolio - SGW, PGW, MME, SGSN and vEPC

• VMWare ESXi, vCloud/vCenter, OpenStack, CloudStack, OpenFlow, KVM, Xen, Hyper-V

Soft Skills:

• Proven record in customer focus

• Team contributor

• Demonstrates initiative & participates in problem solving

• Proven presentation skills

• Flexible

• Eager to learn, willing to invest in continuous learning

• Fluent in English – written and verbal communication

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark