Amazon Checkout Engineering Support Engineer GRAISE 

United States, Texas, Austin 

307044436

Key job responsibilities
- Serve as a technical leader within the organization, setting standards and best practices.
- Lead and drive resolution of highly complex production issues.
- Influence organizational technical decisions.- Lead support retrospectives and author Corrections of Error (COEs).
- Drive systematic improvements to product/system performance and availability.
- Proactively identify and execute opportunities to improve operations.
- Detect trends and define proactive solutions before problems occur.
- Influence design decisions.
- Break down complex problems into actionable solutions that can be worked in parallel.
- Author and review technical documentation.A day in the life
- Reviewing overnight incident reports and addressing any critical issues that occurred during off-hours.
- Mentor junior engineers, providing guidance on troubleshooting.
- Analyze system metrics to identify potential bottlenecks and improvements.
- Lead a support retrospective from a recent LSE.- Author a Correction of Error (COE).
- Participate in a design review for a new microservice architecture solution.- Updating your project status report and planning tomorrow's priorities, including preparation for an upcoming presentation to senior leadership on support process improvements.

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Experience with Point of Sale (POS) Systems
- Experience with Payments Systems