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JPMorgan Account Specialist II - Safe Box Vault United States, Texas, Houston 306997278
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As an Account Specialist II within the Safe Box Vault department, you will support the service delivery of Retail Banking, and be responsible for updating customer records, documentation preparation, retrieving information and updating systems. Perform inbound/outbound calls regarding status on inquiry and problem resolution. Process, verify and ensure accuracy of all data entries and maintain the required documentation. Other duties as and Account Specialist II include, but are not limited to responding to internal emails, performing internal audits and mandatory overtime required as determined by business needs. The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.
Job responsibilities
- Make strong, independent decision making, sound judgement, analytical and research skills
- Initiate tasks as a self-starter, creative thinker, motivated to learn and operate independently
- Deliver accurate, thorough, and high-quality work in a metrics driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Develop and maintain effective working relationships internally and externally
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Lift 30 – 50 pounds
- Approach to problem solving, taking ownership of issues, and having the determination to follow through
- Use creative problem-solving techniques to solve business issues and meet deadlines
Required qualifications, capabilities, and skills
- Minimum of 2 years Retail Bank customer interaction
- Assisting customers with opening and closing safe deposit boxes
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Customer focused and ability to multi-task between multiple projects and assignments
- Comfortable in a fast-paced, consistently changing environment
- Professional, thorough, and organized with strong follow-up skills
- Have a passion for helping people by solving problems, presenting, and explaining solutions
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