Microsoft Cloud Solution Architect - Modern Work Converged Communications CTJ 

United States, District of Columbia, Washington 

306847793

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.
• Experience with Teams Phone and/or Voice Over Internet Protocol (VoiP).

Other Requirements

The successful candidate must have an active U.S. Government Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification:
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening:
Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification:
This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

• 4+ years experience working in a customer-facing role OR 4+ years experience working on technical projects.
o Experience with solution architecture, design, implementation, and/or support of Cloud and/or Artificail Intelligence (AI) Fundamentals/ Search indexing/M365 Apps/Graph API.
o Certification in one or more of the following technologies: Azure & M365 fundamentals, Graph API, SharePoint Certifications.

• Technical experience and knowledge, in AI fundamentals and two or more of the following M365 solutions:
o M365 Apps
o Graph API
o MS Graph Connector
o Teams Messaging Extensions
o Programing languages
o Identity and Access Management

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 17, 2024.

• Drive Usage: Develop opportunities by working with customers to ensure they understand Teams Phone & CoPilot value proposition. Provide technical implementation guidance driving active usage of the solution. Actively listen and respectfully challenge customers to drive the best outcomes.
• Customer Trust and Advocacy: Act as the voice of the customer internally, leveraging internal teams to capture feedback, remove blockers, surface insights, and align resources.
• Technical Development: Demonstrate Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
• Operations and Execution excellence: Manage operational excellence and customer health by ensuring process compliance and managing pipeline. Provide regular updates to account and regional stakeholders on customers transformation initiatives. Meet or exceed KPI and targets set.

• Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.

• Technical Solution Development: Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.

• Embody our