Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

30652668

Minimum requirements:
12+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 10+ years technical support, technical consulting experience, or information technology experience

• Knowledge in Linux , OSS Administration
• Knowledge of container technology and fluency in Kubernetes
Linux , OSS
• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
• Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
• Familiarity of Docker, Container, AKS
• Expertise in managing cluster environment (SUSE, RedHat, Veritas)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Experience in one or more of these areas desirable
Operating System, Virtualization
• Knowledge of LDAP, Security and OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
• Preferred knowledge of Cloud

Networking
• Understanding of the OSI model and related concepts
• Knowledge of networking concepts including VIPs, NAT, DNS
• Knowledge of container specific networking concepts such as CNI
• Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
• Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
• Understanding of the OSI model and related concepts

Microsoft Azure Platform (Preferred)
• Microsoft Azure architecture and its components (Fabric, Compute, Storage)
• Knowledge of Microsoft Azure Platform services
• Azure Platform development and deployment concepts
• Familiarity with development: tools, language, process, methods, troubleshooting

Language Qualification
English Language: fluent in reading, writing and speaking.

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements