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Core ResponsibilitiesProven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel
- SQL knowledge
- Languages known such as VBA etc.
- Exposure to back office operations, escalation management and troubleshooting environments
- Experience in managing high priority queues
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