JPMorgan Document Business Solutions Operations Vice President 

Philippines, Quezon City 

305273628

As a Country Lead within the Document and Business Solutions Operations team, you will oversee operations across multiple functions, ensuring service delivery excellence. You will cultivate a culture that promotes effective employee development, promoting both strategic and tactical objectives. Your role is crucial in delivering an extraordinary customer experience and promoting business growth across the region.

Job Responsibilities:

• Lead and oversee back-office operations.
• Ensure compliance with policies and procedures to maintain a safe and compliant environment.
• Collaborate with partners across the firm to provide a seamless experience for our employees.
• Work with product teams to enhance our technology and product offerings to best meet employee needs.
• Achieve key financial targets, including expense management.
• Coach and develop a continuously growing team of 20+ employees and 30+ contractors.
• Recruit and retain top talent.
• Conduct detailed business reviews with senior stakeholders.
• Implement talent and performance strategies to attract, retain, and develop a diverse workforce.
• Execute a people agenda that delivers an exceptional employee experience.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or equivalent.
• Minimum 8 years of proven experience in coaching and managing employees.
• Strong organizational, attention to detail, time management, and planning skills.
• Ability to think strategically and tactically to deliver on transformational initiatives.
• Proactive thinker capable of identifying critical aspects and taking corrective actions.
• Expertise in process innovation, design, and automation.
• Ability to articulate our vision and strategy to motivate and influence others.
• Proven ability to lead through change and support a culture of learning from missteps.
• Demonstrated ability to build relationships and collaborate.
• Ability to develop a diverse team and attract talent by building a personal network of contacts.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in a related field.
• Experience in rolling out AI/Large Language Model processes.
• Experience in working in a product environment.
• Experience in a global organization with a focus on document and business solutions.
• Strong leadership skills with the ability to inspire and motivate teams.

Internal Application Eligibility Requirements

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

CORRECTIVE ACTION:

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.