Amazon Support Engineer IV AMC Ad-Tech Solutions 

India, Karnataka 

305243594

Key job responsibilitiesA day in the life
* Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations.
* Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution.
* Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments.
* Use case management tools to manage and prioritize issues based on multiple factors including customer impact.
* Build & Contribute to training material and documentation for both internal and customer-facing users.
* Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
* Providing support directly to data analysts who are using Amazon Marketing Cloud.
* Writing queries, code samples, tutorials, and technical articles for the customer community
* Working with customers to understand how they are using our services, and providing feedback to development teams
* Collaborating with internal stakeholders to drive timely customer communication
* Driving internal projects that improve support-related processes and our customer's user experience

- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience

- Experience in technical support