Cyberark Security Support Engineer 

Mexico, Sinaloa, Culiacán 

305080381

Responsibilities:

• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
• Work closely with Sales team to ensure cohesive product and services solution.
• Communicate proactively customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.

• At least 5-7 years’ experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Enterprise level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communications skills.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Help create and deliver product training
• Help write product knowledge base
• Comfortable with occasional early morning or late work and rotating on call work including weekend.

The salary range for this position is $69,000 – $96,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.