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Key job responsibilities
• Evangelizes team standard operating procedures
• Manages related personnel permissions, badging, and on-site security access requirements
• Acts as an escalation point for over hire and contracted labor, overseeing day of staffing schedules
• Coordinates to ensure necessary labor resources are available, on time, and within budget
• Manages pre-show onboarding and instruction, including any post-show follow up
• Communicates and updates any requested changes, working cross-team with stakeholders
• Troubleshoots and communicates any scheduling challenges to appropriate stakeholders
• Manages event staffing budgets, ensuring expenses are within allocated budgets
• Schedules equipment transportation across venues and studios
• Works to improve processes and procedures to enhance efficiency and effectiveness
• Builds and maintains strong relationships with partner groups, vendors, and stakeholders
• Reviews post-event reporting to assess areas of improvement and deliver updates to SOP
• Reviews and provides role specific data and metrics for weekly reporting
• Works on team related programmatic initiatives
• Stays current with industry trends and best practicesSeattle, WA, USA
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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