Amazon Prob Mgmt Support Engineer GSS Elite Problem Solvers 

United States, Massachusetts 

304282528

Key job responsibilities
* Problem Identification & Mitigation: Analyze incident trends, identify recurring issues, and develop temporary solutions while working on permanent resolutions.
* Incident Analysis & Root Cause Identification: Investigate incidents to determine the root causes, utilizing technical expertise to prevent recurrence.
* Problem Management Process: Manage the lifecycle of problems, including identification, documentation, categorization, and escalation.
* Knowledge Base Maintenance: Contribute to and maintain the knowledge base with documented solutions and best practices for future issue resolution.
* Communication: Provide regular updates on problem status and resolutions to stakeholders and collaborate with cross-functional teams.* Proactive Problem Prevention: Identify potential issues before they arise and implement measures to prevent future incidents.Required Skills & Experience:* Strong analytical and problem-solving abilities.
* Deep understanding of technical systems and user experiences.
* Experience in problem-solving frameworks and methodologies.
* Excellent communication, interpersonal, and organizational skills.
* Ability to work independently and manage multiple priorities effectively.
* Passion for advanced technology and continuous improvement.

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls