Gong Manager Technical Account Management 

United States, California, San Francisco 

30381027

As a Manager, Technical Account Management, you will play a crucial role in leading the team and working cross functionally with our other Professional Services, Product, Support, and Customer Success leaders.

• Partner with the Professional Services leadership to shape the strategy for Gong’s largest segment and most complex engagements.
• Help develop and expand our TAM offerings to our customer and show ROI metrics
• Lead a team of technical account managers working with Gong’s largest users.
• Hire and retain top technical talent as the team scales.
• Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
• Ensure that team members are happy, effective, and growing in their career and user work.
• Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
• Analyze data from user feedback and experiences to drive efficiency and build quality.
• Be an advocate for Gong’s customers and champion for customers’ needs internally.
• Transmit and foster our values, serving as a beacon of Gong’s culture.
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes and operating rhythm, or other organizational improvements.

• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
• 3+ years of people management experience, leading senior technical ICs.
• Experience working with strategic accounts.
• Excellent written and verbal communication skills.
• An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.
• Strong technical foundation in API integrations, database concepts, and software configurations
• Excellence in distilling complex technical concepts for non-technical audiences
• Experience working cross-functionally with Product, Engineering, and customer-facing teams
• Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.