Capital One Content Strategist - Servicing Support Experiences SSX 

United States, New York, New York 

303758251

NYC 299 Park Avenue (22957), United States of America, New York, New York Content Strategist - Servicing and Support Experiences (SSX)

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connecting

• Collaborating with technology, product, and business teams to create intuitive and engaging customer experiences

• Participating in translating complex ideas into understandable concepts that evolve and enhance customer and associate experiences

• Developing vision narratives to build consensus with partners and stakeholders and inform the roadmaps of our continuous delivery team

• Advocating for the customer through human-centered design methods, ensuring our products speak

  their
  language

• Championing prioritization of design centered product enhancements grounded in research and analysis, and always representing the perspective of content strategy

• Participating in design reviews and critiques, and helping all designers strengthen their skills in content design

• Effectively explaining and advocating for your design decisions with an audience of product partners and other stakeholders

• Developing and sharing tools and frameworks with your local design team, plus the broader content design community and Design organization

Discovery & Delivery

• Collaborating in a multi-disciplinary team to understand customer needs and define storytelling opportunities through usability and empathy studies

• Framing problems, define insights, and designing new methodologies/practices to serve customer needs

• Facilitating and participating in workshops with internal and external stakeholders to align with business needs

• Creating new content experiences, and coaching others in the process

• Ensuring all content is clear, easy to understand, and written in natural language

• Adhering to compliance requirements while still aligning to natural language and content standards

• Collaborating with other content, service, and product designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

• At least 4 years of experience with content strategy, journalism, content creation, content design, or UX writing

• At least 4 years of experience independently creating and leading content design deliverables, such as content strategies, content requirements, information architecture, or conversation prototypes

Preferred Qualifications

• Bachelor's Degree or military experience

• Advanced degree, trainings, or certifications in a content/writing or design related field

• Content creation for cross channel experiences

• Ability to lead a multidisciplinary design team in collaboration with product, technology, and operations partners.

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design San Francisco, California (Hybrid On-Site): $142,100 - $162,100 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.