Microsoft Escalation Engineer - Windows 

Costa Rica, San José 

303313721

Required Qualifications

• 5+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.
• Experience with C, C#, or C++.
• Ability to read and analyze source code.
• Business level fluency to read, write and speak English.

Additional or Preferred Qualifications

• 2+ Years experience in product support or software development.
• Experience in one or more programming languages.
• Experience with Windows System Administration/Configuration.
• 4+ years of experience in product support or software development.
• Experience with debugging or reverse engineering code using the Microsoft Windows Debugging Tools (WinDbg) or similar debugger tools.
• Working knowledge of operating system internals (experience with Windows Internals and Architecture is a plus).
• Proficient problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Basic understanding of:
  • Windows Registry
  • File Storage
  • User Accounts & Access Control
  • Event Logs & Auditing
  • Performance/Resource Monitoring
  • Networking (TCP/IP)

Response and Resolution:

• You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness:

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement:

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

• Embody our