Senior Operations Manager (m/w/d) – Fleet Engagement & InsightsUber is looking for a highly motivated and analytical
What You'll Do- Own the Driver & Fleet Funnel: Take charge of improving the entire driver and fleet funnel, focusing on seamless onboarding, early lifecycle success, and optimizing conversion rates.
- Lead Strategic Programs: Take end-to-end ownership of key strategic programs, like Car Ads, from initial planning and execution to performance tracking and iteration.
- Scale Engagement Strategies: Build and implement effective engagement and communication strategies to activate, inform, and retain our valuable fleet partners and drivers.
- Drive Partner Intelligence: Lead the Partner Intelligence agenda by developing tools and surfacing critical data to empower fleets to improve their performance, ensure compliance, and enhance safety.
- Optimize Investment Performance: Manage and monitor how partner-facing budgets are utilized, identify high-leverage opportunities, and provide recommendations to maximize return on investment.
- Perform Deep-Dive Analyses: Conduct in-depth analyses using SQL, dashboards, and ad hoc queries to pinpoint pain points and identify opportunities within the partner journey and our spending efficiency.
- Collaborate with EMEA Operations: Work closely with the EMEA Central Operations team, ensuring strong alignment on processes, tools, investment strategies, and performance goals.
- Develop Scalable Solutions: Create scalable processes, self-serve reporting, and dashboards to improve visibility and execution across various teams.
- Partner Cross-Functionally: Collaborate effectively with local Operations, Marketplace, Analytics, Product, and Marketing teams to achieve high-impact outcomes.
Basic Qualifications- Experience: 4+ years of experience in operations, strategy, consulting, or growth-related roles, with a strong preference for data-driven or platform-based companies.
- Project Leadership: Demonstrated ability to lead complex projects from start to finish, showcasing a strong executional drive and ownership mindset.
- Analytical Skills: Strong analytical capabilities, including proven proficiency in SQL.
- Budget Management: Experience in managing or advising on budget allocation, measuring ROI, or optimizing resources in a business context.
- Actionable Insights: Ability to translate complex data insights into actionable strategies, both internally and for enabling external partners.
- Process Building: Experience in building structured processes, toolkits, and scalable engagement frameworks.
- Cross-Functional Collaboration: Proven strength in collaborating across various functions, particularly with regional (EMEA) teams and global stakeholders.
- Language Fluency: Fluency in both English and German is required.
- Passion for Partners: A genuine passion for helping fleet partners and their drivers succeed on the Uber platform.
Preferred Qualifications- Technical Skills: Experience with Python, automation tools, or CRM systems is a plus.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .