Wells Fargo Senior Operations Processor 

Philippines, Caloocan 

30249686

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

• Use technical expertise in the designated area and resolve escalated issues

• Provide feedback and present ideas for improving or implementing processes and customer support

• Perform complex operational and customer support initiatives within Operations functional area

• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

• Apply technical knowledge and expertise to perform work and action requests

• Provide subject matter expertise and interpretation of procedures to staff

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Problem analysis and resolution skills

• Intermediate Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

• Effective organizational, multi-tasking, and prioritizing skills

• Ability to work in a fast-paced deadline driven environment

• Strong organizational, multi-tasking, and prioritizing skills

• Call center experience

• Strong data entry and attention to detail skills

• Ability to interact with all levels of an organization

• Ability to take initiative and work independently with minimal supervision in a structured environment

• Ability to coordinate completion of multiple tasks and meet aggressive time frames

• Knowledge and understanding of service level agreement process

• Strong research and documentation skills

• Exposure to Wells Fargo ACH (Automated Clearing House) System

• Accredited ACH Professional (AAP)

Job Expectations:

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must be amenable to work in shifting schedule, predominantly night shifts

• Must work on-site at the location posted

Payments and Reconciliation

30 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.