Elementor Technical Customer Experience Specialist 

Israel, Tel Aviv District 

302448959

Please submit your resume in English

You’ll play a key role in triaging (reviewing, analyzing, and resolving) technical issues reported by users, using cutting-edge tools and technologies. This is an advanced-level technical role with room for professional growth and an opportunity to master industry-leading tools and practices.

• Deliver high-quality technical support to Elementor users via phone, email, and live chat
• Triage new customer issues and determine the best path to resolution
• Collaborate with other departments and team members to improve customer experience
• Stay up to date with Elementor’s evolving technologies and features
• Master internal tools and become a technical support expert
• Maintain high availability and responsiveness in our call center environment
• Provide proactive support and guidance to customers using Elementor’s tools
• Share customer feedback to help improve the platform and internal processes
• Continuously improve your technical knowledge and customer service skills

• Strong knowledge and hands-on experience with Elementor tools – Must
• Experience with WordPress, HTML, CSS, JavaScript – Must
• Familiarity with web servers, hosting, cloud services, and SaaS – Must
• Experience using browser inspection tools and debugging techniques
• Knowledge of PHP or other coding languages – Advantage
• Background in web design or development – advantage
• Understanding of web application functionality
• Excellent analytical skills and ability to resolve complex technical issues
• Fluent written and verbal communication skills in English
• Ability to clearly explain technical processes over phone, chat, and email
• Highly organized, detail-oriented, and customer-focused
• Strong team player who thrives in an office-based call center environment
• Must be able to work on-site, 5 days a week in our Israel office (this is not a hybrid role )