Philips Lead Business Process Expert Services catalog 

Germany, Hesse 

302326756

You are responsible for

As a Lead Business Process Expert, you will be leading and managing the Design Reference Groups for your respective process & capability domain scope: catalog, pricing, commercial policy and ICS -SOX controls in the Services Center of Excellence. You will be accountable for ensuring co-design and capability development in close collaboration with the Regions/markets, Businesses and Functions. Translation of business requirements into user stories and designs in our new Philips Integrated IT infrastructure, PIL.

• lifecycle based /recurrent business process design, build and deployment in our process framework. Allowing for Business Unit specifics and highlight/ capture cross Business Unit synergies for processes and capabilities in your services process domain scope of catalog, pricing, commercial policy and ICS -SOX controls. Driving deployment and continuous improvement with the Regions/markets, Businesses and Functions
• Services lifecycle based /recurrent business process and application requirements design and capabilities management in alignment with the IT product owners and business PSE teams
• Services requirements definition, user story definition and design
• Region /market, Business requirements collection, translation towards Business Unit capability specifics and cross Business Unit archetype capability synergies, user stories and capability design
• Secure and prepare application – IT tooling Dry Runs, User Acceptance Testing and Business Go Live including test cases, script design and training of key users
• Services price setting & management processes, Services Commercial Policy process and discount approval processes with the Regions/markets, Businesses and Functions
• Services Process compliancy (ICS-SOX, Q&R), risk mitigation and remediation
• Facilitate Services process change, implementation, deployment and continuous improvement as part of the Design Reference Groups

You are a part of

A diverse global Services Center of Excellence team for the services commercial processes and capabilities, where you will support the Regions/markets and Businesses in different areas of commercial and operational capability building. You will report to the Business Process Owner (BPO) Services for Market to Order (M2O) in the Services Center of Excellence

To succeed in this role, you should have the following skills and experience:

• Minimum 8-10 years of international experience in services lifecycle based / recurrent business models. This includes customer engagement over multiple years (8-12 years) lifetime with demonstrable experience in services transactional backbone – from new services introduction, portfolio - catalog & pricing, opportunity, quotation, contract to order and fulfilment and customer success management.
• Hands on experience with process & capability design, build, deployment, allowing for Business Unit specifics and highlight/ capture cross Business Unit synergies in the domain area of catalog, pricing, commercial policy and ICS-SOX controls.
• Leading process Design Reference Groups, process change, transition and driving process deployment on global scale.
• Strong interpersonal, leadership, communication and stakeholder management skills to guide the Businesses, Regions / markets and Functions along the services lifecycle based /recurrent business models and transformation journey.
• Hands-on experience working with scrum teams to bridge between the business and technical teams.
• Experience with Salesforce, Apttus CPQ, Sales Cloud, Service Cloud and SAP- Hybris integrations.
• Self-starter who takes initiative, values impact over effort and is motivated to drive performance.
• Strong communicator, able to interact with internal and external stakeholders, experts and peers at different levels.
• Willing to travel internationally up to 10% of the time.
• Fluent in English speaking and writing, other languages are a plus.

In return, we offer you.

• We welcome you to a challenging, innovative environment with great opportunities for you to explore and develop.
• Continuous challenges and opportunities for growth to accelerate your career in the directions to which you aspire.
• A passionate multi -cultural inclusive team

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.