JPMorgan Client Ops Specialist IV 

United States, Arizona, Tempe 

302278585

Job Responsibilities:

• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Work independently and in a team environment.
• Support field Business Relationship Managers in the successful servicing of customers.
• Ensure the client experience is world class and that interactions/issues are resolved accurately and expediently.
• Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems.
• Support the Fraud process by securing required verifications to remediate fraud concerns.
• Meet or exceed production goals as outlined in the metrics scorecard.
• Demonstrate resiliency and quick adoption to change in a fast-paced environment.
• Assist in other areas as business needs dictate.

Required qualifications, capabilities, and skills:

• High School diploma/GED required, along with 3-5 years of client service and/or operations experience, preferably in the banking or financial service industry
• Ability to work under pressure and act with urgency, attentiveness to detail, effective time management skills
• Advanced verbal and written communication skills
• Strong proficiency with basic computer hardware functions, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

Preferred qualifications, capabilities, and skills:

• Basic knowledge of Business Banking products such as deposit, DDA and ACH to include system knowledge
• Comfortable in a fast-paced, consistently changing environment
• Be receptive to feedback and change adaptive
• Have a passion for helping people by solving problems, presenting, and explaining solutions