Manage Core Systems & Workflows: Own the implementation and upkeep of program management tools, ensuring deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed
Standardize & Improve Processes: Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organisation
Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organised and shared across teams — ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find. You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data
Support Content & Program Operations: Manage the machanics of content and program execution, including packaging and distributing assets across internal and external channels and coordinating recurring operational tasks within our teams and with other stakeholders and processes such as scheduling reviews, tracking approvals, data management, and keeping workflows aligned
Special Projects & Strategic Priorities: The rapid innovation in our ecosystem and the customer-centric nature of our business mean that our teams are regularly asked to get involved with cross-functional and high-visibility strategic initiatives. We expect our Program Operations Specialists to be always ready to adapt to temporary or longer-term shifts in their scope and goals to support the evolving needs of the business
What We’re Looking For
1–3 years of experience in marketing operations or marketing program coordination
Strong organizational skills with proven ability to manage multiple projects simultaneously
Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Seismic, Google Drive)
Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders
A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems
Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels)