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Gong DevOps Engineer Israel, Tel Aviv District, Tel Aviv-Yafo 301704076
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RESPONSIBILITIES
- Foster a collaborative, inclusive team culture focused on growth, accountability, and excellence
- Coach and develop Renewal Managers to meet GDR, multi-year, and upsell targets while building confidence and strategic thinking
- Set clear expectations and drive performance through regular deal reviews, pipeline strategy sessions, and development-focused 1:1s
- Own onboarding and ongoing enablement with an emphasis on negotiation skills, commercial strategy, and effective tooling
- Support long-term team scale through thoughtful hiring, headcount planning, and personalized career development
- Operate as a player-coach, balancing individual deal ownership and execution with team leadership and support responsibilities.
- Act as the first line of escalation for renewal scenarios, including pricing objections and churn risk.
- Guide the team on framing value, structuring commercial offers (multi-year, upsell, license right-sizing), and managing difficult conversations.
- Tailor renewal strategies across the digital segment and sub-segments based on account tier, ARR, and engagement model.
- Identify and implement best practices for managing low-touch and high-touch renewals at scale.
- Own renewal forecasting operational rhythm, coaching, pipeline health, and reporting for the team.
- Partner with Operations and Systems teams to streamline and automate renewal workflows, especially for high-volume segments
- Identify friction points and recommend improvements to renewal process, CPQ, contract workflows, and digital communications to reduce manual effort and increase efficiency
- Design and evolve scalable processes to support renewals across varying levels of complexity, ARR, and customer maturity
- Analyze and report key trends, risks, and opportunities to inform cross-functional planning and continuous improvement
- Align closely with Sales on roles and responsibilities to drive clear accountability for retention and expansion outcomes
- Partner closely with Digital Customer Success to align on shared goals, scale renewal and success workflows, and provide feedback from the field to continuously refine digital strategy and drive customer value.
- Partner with Revenue Operations, Legal, Product, and Support to remove blockers, streamline timelines, and enhance the customer experience
- Represent the Renewal team in cross-functional forums and advocate for tooling, policy, and packaging improvements
- 5+ years of experience in a SaaS customer-facing role (Renewals, CS, Account Management, Sales)
- 1-2 years of people management or team lead experience is nice to have
- Track record of exceeding revenue KPIs in a high-volume B2B SaaS environment, experience in retention or renewal is nice to have.
- Deep understanding of subscription models, renewal workflows, and customer lifecycle stages.
- Skilled in pipeline management, forecasting, and commercial deal structuring (multi-year, upsell/downsell, pricing strategy).
- Proficient in Salesforce, CPQ tools, Gainsight, Gong, or other customer success platforms.
- Able to lead through data - comfortable analyzing account health, usage data, and customer risk indicators.
- Operational mindset with a bias for process improvement and scale.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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