Wells Fargo Associate Customer Service Representative 

United States, Arizona, Phoenix 

301355407

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulationsand navigating multiple computer systems.

• Escalate questions and issues to more senior employees.

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.

• Ability to execute in a fast paced, high demand, metric driven call center environment.

• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

• Knowledge,understanding and experience of internet, mobile, and social media technology.

Job Expectations:

• Must be able to attend full duration of required training period​.

• This position is not eligible for Visa sponsorship​.

• Ability to work additional hours as needed.​

• Schedule may be eligible for a shift differential under the terms of the shift differential policy.

• Must work on-site at the location posted.

Training Schedule:​

• Training class will be for 7 weeks. Training hours are 8:30am-5:00pm Monday-Friday.
• You are required to attend the full duration of this paid 7 weeks of training.
• We're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidays.
• Start date - July 8, 2024 and July 15, 2024

Posting Location(s):

• 2150 W Pinnacle Peak Road, Phoenix, AZ 85027