$76,000.00 - $104,500.00Austin,TX, Linthicum,MD
Key Responsibilities
- Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
- Internally explains difficult or sensitive problems building consensus with team and customers.
- Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
- Responsible for model propagation and dashboard configuration. Monitors signals for short and long term trends. Main point of contact for all digital tool issues within site and with HQ.
- Provides mentoring on troubleshooting methodologies learning new tools and processes. Understands BKM modeling techniques.
Functional Knowledge
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work.
Leadership
- No supervisory responsibilities but provides informal guidance to new team members.
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Uses Applied Problem Solving Technique for the issue resolution framework.
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
- Explains complex information to others in straightforward situations.
Full time
Assignee / Regular