Amazon Data Center Technician DCC Communities 

United States, Oregon 

300344600

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center space. You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required.
All physical requirements are expected with reasonable accommodations:
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitationKey job responsibilities
• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team membersTraveling within and outside of regional work area is required.
A day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
• Take ownership of technical issues reported by their customers, engaging other teams when necessary to drive resolutions.
• Demonstrate strong troubleshooting and problem-solving skills, escalating issues to senior technicians and management as required.
• Maintain service level agreements by proactively detecting and reporting issues.
• Show initiative and proactivity, even in the absence of direction or support.
• Enhance effectiveness through process innovation.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- • 18+ months of relevant experience in data center operations, IT support, or a similar technical field
- • 18+ months of Computer Networking experience (including troubleshooting and repair)
- • Willingness to participate in a primary responder rotation and support 24/7 data center operations

- • Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
- • Experience working in a Data Center environment
- • Understanding of network design, protocols and troubleshooting
- • Understanding of Linux or similar operating systems
- • Experience training and onboarding of new team members