Red hat Ansible Technical Support Engineer 

United States, North Carolina, Raleigh 

299912785

What you will do:

• Resolve semi-routine technical issues by utilizing standardized procedures and knowledge of system configurations.

• Investigate and troubleshoot moderate technical challenges with minimal supervision and provide timely resolutions.

• Engage with customers to provide regular updates and ensure their satisfaction with the services provided.

• Work closely with engineering teams to address issues requiring cross-functional collaboration.

• Document troubleshooting efforts and share knowledge with team members to contribute to continuous improvement.

What you will bring:

• 3+ years of Linux systems administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases; experience with Red Hat Enterprise Linux (RHEL) is preferred

• Address and resolve customer issues regarding Ansible Automation Platform and other components via the ticketing system

• Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context

• Some Weekend, Holiday and Weekend work is occasionally required

The following are considered a plus:

• Scripting or programming experience in languages like Bash, Python, Java, or Ruby

• Experience with cloud technologies such as but not limited to Amazon Web Services (AWS), EC2, Red Hat OpenStack Platform, Red Hat OpenShift Platform, Microsoft Azure or VMware

The salary range for this position is $36.22 - $57.92. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave