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JPMorgan Payments Liquidity Account Solutions - United States, Florida, Tampa 299469679
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As a Senior Product Associate in the Cash Concentration team within Liquidity and Account Solutions, you will play a pivotal role in enhancing our suite of cash concentration solutions, which are designed to optimize liquidity management for our clients. You will leverage your expertise in cash concentration product development and optimization to make a significant impact. Your work will be supported by in-depth user research and customer feedback, which will fuel the creation of innovative cash concentration solutions and drive continuous improvement of existing offerings. Collaborate closely with cross-functional teams, including technology, operations, sales, and client services, to ensure seamless integration and delivery of cash concentration products. You will play a crucial role in shaping the future of our cash concentration products and contributing to the ongoing success of our clients' treasury operations.
- Support liquidity solutions product management and commercialization. Collaborate with product leads on product strategy and business management. Engage with Sales to gather feedback from the field and incorporate it into product development and enhancement efforts. Act as a liaison between Sales and Product teams to ensure alignment on product positioning and client needs
- Conduct product deep dives to understand the "back end" of how products work and participate in product discovery through communication with key stakeholders and client analysis to identify future offerings
- Partner with the Product Manager to identify new cash concentration product opportunities that reflect the evolving needs of our customers and the market. Conduct user research and discovery sessions to gather insights into client requirements and industry trends
- Consider and plan for upstream and downstream implications of new cash concentration product features on the overall product experience. Ensure that new features align with the strategic goals of the organization and enhance the value proposition for clients
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap. Provide insights on potential cash concentration product features that deliver tangible value to customers, such as improved cash visibility, enhanced liquidity management, and streamlined reconciliation processes
- Manage change readiness and launch processes for new product enhancements. Commercialize product features and platform enhancements both internally and externally
- Enhance liquidity solution materials and collateral for PSS/Sales to leverage in client discussions. Collaborate with partners and stakeholders in marketing, PSS, Sales, and Ops for product developments and changes
- Analyze, track, and evaluate cash concentration product metrics, including work to time, cost, and quality targets across the product development life cycle. Use data-driven insights to identify areas for improvement and drive product enhancements
- Monitor performance indicators (KPIs) to drive Product P&L revenue targets and identify emerging balance and revenue trends across liquidity products.
- Respond to sales inquiries on product offerings and client requests. Work closely with the Sales team to support the commercialization of cash concentration products. Develop go-to-market strategies, create sales enablement materials, and provide training to ensure the Sales team is equipped to effectively communicate the value of our solutions to clients
- Collaborate with engineering and design teams to ensure that product specifications are clearly understood and implemented effectively
- 3+ years of experience or equivalent expertise in product management or a relevant domain area, with a strong focus on cash concentration, treasury management, or liquidity solutions
- Experience in product life cycle activities, including discovery and requirements definition, specifically for cash concentration solutions. Ability to translate complex client needs into actionable product features
- Developing knowledge of data analytics and data literacy, with a focus on cash concentration metrics and performance indicators. Ability to use data to drive decision-making and product improvements
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build relationships with key stakeholders
- Demonstrated prior experience working in a highly matrixed, complex organization, with the ability to navigate and influence across multiple teams and departments
- Familiarity with global cash management practices and regulations, providing a comprehensive understanding of the challenges and opportunities in the cash concentration space
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