JPMorgan Site Reliability Engineer III 

United States, Delaware, Wilmington 

299358211

Job responsibilities

• Troubleshoot major incidents, facilitate blameless post-mortems, and ensure non-recurrence of issues on the ServiceNow platform or other critical applications.
• Design, code, test, and deliver software to automate manual operational tasks, enhancing the availability and stability of ServiceNow and its critical integration services.
• Analyze database and system performance issues, providing solutions to improve service availability.
• Collaborate with software engineers and teams to design, develop, test, and implement solutions for availability, reliability, and scalability.
• Implement infrastructure, configuration, and network as code for applications and platforms.
• Understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers.
• Support the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification onSite Reliabilityconcepts and 3+ years applied experience
• Extensive experience in supporting the ServiceNow Platform or other enterprise products and services, with strong debugging and troubleshooting skills for complex systems.
• Proficient in site reliability culture and principles, with hands-on experience implementing them within applications or platforms to enhance reliability and performance.
• Strong background in working with relational databases such as MySQL and Oracle, including expertise in database tuning for optimal performance.
• Skilled in diagnosing application performance degradation and implementing effective solutions to improve system efficiency.
• Proficient in scripting languages including JavaScript, Python, Perl, Unix Shell, and Windows Shell, with experience in writing or debugging Object-Oriented code, particularly in Java.
• Experienced in working with dynamic HTML components such as AJAX, JavaScript, AngularJS, CSS, XML, HTML, and XHTML to create interactive and responsive web applications.
• Proficient in web services technologies, including SOAP and REST, as well as data extraction technologies like JDBC and ODBC, for seamless data integration and communication.
• Knowledgeable in TCP/IP networking, IT Service Management (ITSM), IT Infrastructure Library (ITIL), and Configuration Management Database (CMDB), with experience in observability to monitor and improve system performance.

• Ability to solve unique problems in areas such as compute services, including Containers & Serverless, and other AWS Services.
• Strong understanding of AWS Network Architecture and general networking.
• ServiceNow Certification; CSA or higher is desired.