IBM Operations Buyer 

India, Karnataka, Bengaluru 

298691546

Your responsibilities include but are not limited to:

• Good communication skills with the ability to interact, convey, convince and understand depending on the requirement.
• Review requisition requirements
• Recognize Non-Catalog Purchases that should be directed to a Catalog Solution
• Work efficiently with requester/client for additional information or any questions
• Determine Source from Sourcing provided Master File
• Negotiate cost savings and terms when applicable (non-contracted sources)
• Understand relationships between contracts and can decipher details from contracts.
• Procurement of low dollar purchases services (including source identification as needed)
• Price and delivery Confirmation
• PO Order receipt Confirmation
• Working knowledge of ERP Tools supporting Procurement
• Knowledge of all client’s specific processes and procedures
• Complete Customer requests for set up of new suppliers including providing applicable information – Fully responsible for managing Helpdesk and Procurement operations of client account
• Directing and coaching the team of Focal, Buyers & Agents on a regular basis towards meeting customer expectations
• Ensure Customer and Stakeholders Satisfaction
• Recruiting, training and development, and retention of Team Members; improve employee motivation and provide periodic performance feedback.
• Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
• Discharges basic management responsibilities common to all IBM managers including Performance Appraisals and Career Development Processes
• Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the process.
• Understand client expectations and requirements and act as a communication channel between the center and the global teams.
• Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
• Execute operational plan to ensure all engagement SLAs are consistently met
• Formulate strategies and execute plans to move up the value chain
• Contribute to engagement profitability through efficient management of resource and expense
• Ensure audit readiness of all purchasing documents.
• Assume additional responsibilities as assigned by reporting manager.
• Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager
• Maintain all relevant supplier documentation
• Proficient with reporting/MS Excel to be able to maintain account specific reports and team trackers.
• Ensure Audit readiness of all purchasing documents
• Work with Stakeholders and Management efficiently
• Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in North America time zone (5.30 PM to 2.30 AM IST) – only one way cab will be provided for log out.

Required Technical and Professional Expertise

• Minimum 2-5 years of experience in Procurement domain
• Experience in performing duties as Operations Buyer for Global Organizations
• The operations buyers will perform activities to Client preferred and IBM sourced vendors
• Good Communication skills
• Contracting knowledge will be a good to have additional skill set
• Comprehensive commercial procurement and client facing or consulting experience
• Virtual client facing skills
• Proficient in Microsoft Office Suite
• Skills required – Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multitask, Client facing skills, strong organization skills, attention to detail, good presentation skills & procurement background.

Preferred Technical and Professional Expertise