Capital One Sr Manager Cyber Risk & Analysis Retail Bank Tech Data Resiliency 

United States, Virginia, Arlington 

297992031

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Operations Representative

Functional Knowledge.Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.

Completes and passes assessment of required trainings within timelines to prevent potential job risks

May be assigned / rotated across sub-functions:

Anti-Money Laundering-List Screening Organization (AML-LSO):Supports the AML process through list screening operations (new and existing accounts) which may include executing a variety of tasks in support of the conduct of investigation, suspicious activity

investigations and compliance to LSO processes

Basic Qualifications:

● High School Graduate

● Communication skills in delivering appropriate, direct, and straightforward information.

● Appropriately tailors written and verbal communications

● Customer orientation in understanding and listening to customer concerns

● Problem solving skills in recommending solutions to address customer needs and expectations

● Strong attention to detail and good judgment

● Ability to handle difficult calls and sensitive information

● Team-player

● Computer-literate

● Willing to be trained

Preferred Qualifications:

● 1 year of experience in banking industry preferred for Anti Money Laundering-List Screening Organization (AML-LSO) and Customer Protection Resolution (CPR)

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.