EY GCR-GO-DMO EMEIA-Manager 

India, Karnataka, Bengaluru 

297814422

Global Compliance and Reporting – GDS Global Services – Job description

Global Operations is made of five pillars –

• Service Management,
• Commercial Management,
• Transition Management,
• Technology & Data Management and
• Delivery Executive/Leads

Key responsibilities:

• Summary: Delivery Lead will oversee and manage small to mid-level market GCR multi-country contracts where EY delivers across various Tax service towers (Example: Direct Tax, Indirect Tax, Transfer Pricing, Tax Advisory and ACR). Delivery Lead will work in collaboration with onshore stakeholders, workstream teams, country delivery teams and other leadership teams to ensure these contracts are delivered seamlessly through transitions and service delivery stages. Delivery Leads will also collaborate on managing pursuits with Pursuit Leads.
• Pursuit Management: Actively lead and participate in proposals in collaboration with pursuit leaders and workstream centers of excellence. Lead and collaborate on solution designing, scoping and pricing, client query management, proposal preparation and release with pursuit leaders and workstream centers of excellence.
• Contracting & Implementing: Oversee and ensure efficient and effective contracting, implementing and transition of services to EY. Ensure global teaming and productive collaboration with client, third parties, country delivery teams, engagement leaders, third parties, workstream centers of excellence. Oversee and enforce discipline with respect to contractual scope, milestones, knowledge transfer and service quality. Successfully manage negotiations, difficult conversations, and escalations to deliver a win-win situation to all parties involved.
• Service Management: Lead and collaborate with engagement leaders and workstream centers of excellence on ensuring compliance/risk management. Efficiently manage scope and related commercials and contractual changes including annual rollovers and refreshes. Oversee and ensure all contractual obligations are met. One point of contact for all escalations and queries. Creating efficiencies by leveraging global standard best practices, assets and methodologies in account management. Foster a culture of innovation and transformation for overall account management

Desired skills:

• Act as a trusted business advisor including providing a clear and insightful point of view, demonstrating forward and flexible thinking and challenging business assumptions
• Exceptional written and oral presentation skills with the ability to present complex information in a clear and articulate manner.
• Proactive approach to work and the ability to anticipate the needs of the business and deliver accordingly.
• Manage and lead teams with clear purpose and vision and drive high performing team behaviours virtually and in person.
• Manage, collaborate, and adapt with various functions to deliver exceptional client service.

Desired experiences:

• Project Management Skills to deliver positive outcomes in short timelines.

Education: Bachelor’s degree in Finance/Accounting/Commerce/Tax and Master’s in Business Administration.

• 7-12 Years of experience with project and service management
• Certification: PMP, Agile, Scrum Certification

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.