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Capital One Product Designer - Servicing Support Experiences Bank Mod United States, New York, New York 297774580
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What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Advocating for the customer through human centered design methods, including: discovery, research, whiteboarding sessions, and user testing
Supporting design-led workshops to engage and build alignment across different partners and teams
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning, sharing, and teaching
Working with partners and teams across various geographie
Embracing and advocating for an experience mindset - this is as important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews and attending consensus
Discovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrating proficiency with design tools to deliver concepts and enable successful collaboration across teams
Participating in end-to-end product design by:
Working with researchers and other designers to understand customer needs and define opportunities through usability and empathy studies
Collaborating closely with fellow user experience designers, researchers, product managers, and engineers to define, challenge and solve complex problems to enhance interactivity and delight users
Creating user flows, storyboards, interaction models, and narrative demos resulting in low to high fidelity prototypes
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines for designing for different devices and platforms
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Problem solving systemically for extensibility and re-use
Confidently communicating your decision-making and the ideas of the team to a broad audience of internal stakeholders, including presenting your creative work to company leadership
Leading multiple high-stakes projects and deadlines efficiently and effectively within a fast-paced product environment
At least 4 years of commercial experience in UI/UX design, product design, interaction designer, or similar role
A portfolio of work that demonstrates an intermediate level of understanding of Interaction and Visual Design in web or mobile experiences.
At least 4 years of experience working with design and prototyping tools, such as Figma
Bachelor’s degree or military experience
Experience designing for cross-channel and platform experiences
Experience working within a large Enterprise environment and collaborating cross functionally between product design, engineering to ensure that brand experiences in product ship efficiently and with a high standard of quality
Experience working within an established design system and contributing back to it
Strong knowledge of product design processes
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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