JPMorgan FROSCH - Leisure Travel Advisor 

United States, Florida, Pompano Beach 

29738789

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Minimum of 5 years of experience with a focus on cruises bookings
• Experience arranging domestic and international travel for clients
• High School Diploma, GED, or equivalent
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

Preferred qualifications, capabilities, and skills

• Expertise in sales, customer service, multi-tasking, and advanced recordkeeping and mathematical skills
• Current experience of domestic and international cities, and travel destinations, including expertise of cruise, hotel, car, resort, and other vendors as they pertain to travel
• Advanced ability utilizing modern telephones and telephone functions, specifically voice over IP telephones
• Intermediate proficiency with Microsoft Windows operating system. Novice proficiency with Microsoft Office programs including Outlook, Word, and Excel