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Who we are
Join Cisco's Webex Contact Center team as we forge the path to exceptional customer experiences. We're blending cutting-edge technologies across cloud services, artificial intelligence, machine learning, and advanced analytics to empower global brands in revolutionizing their customer engagement. Our platform is a hub of innovation, integrating seamless connectivity and messaging solutions that are vital for fostering intelligent interactions. As part of our team, you'll chip into a product suite that's already captivated over thousands of customers, driving the industry forward and delivering sensible, scalable customer and employee experiences with the speed of the cloud.
What You’ll Do
As an Information Architect for the Webex Contact Center product, your mission will be to structure and organize technical documentation that empowers users to harness the full potential of our platform. You will craft intuitive and accessible content frameworks that enable customers and partners to easily navigate and understand the expansive features of our cloud-based contact center solutions. By integrating AI, machine learning, and advanced analytics into our documentation strategy, you will play a pivotal role in delivering clear, coherent, and user-focused resources that align with Cisco's commitment to building superior customer experiences. Your expertise will ensure that our documentation is not only a repository of information but a robust, interactive tool that enhances the user journey at every touchpoint.
Who You’ll Work With
As a key member of our team, you will be surrounded by a dynamic group of professionals dedicated to crafting exceptional technical content for the Webex suite of products. Here's who you'll work with:
Who You Are
An innovative Information Architect driven by the challenge of simplifying complex technical content. You are a strategic thinker and a skilled communicator, passionate about delivering intuitive and engaging documentation. Collaborative in nature, you thrive in team environments, working alongside professionals from various disciplines to ensure our documentation meets the highest standards. You're a mentor eager to share your knowledge and a lifelong learner dedicated to adopting the latest tools and best practices in the field of technical communication.
In our team, your expertise will be key to enhancing the user experience with the Webex Contact Center, making every interaction with our documentation clear, accessible, and effective.
You will contribute to the team in the following ways:
As an Information Architect where you will be instrumental in shaping the information landscape of Webex Contact Center documentation. Your responsibilities will include:
Experience required:
We are seeking a seasoned Information Architect with a great foundation in technical communication and a passion for simplifying complex systems. This role requires an individual with an exceptional blend of academic knowledge and practical experience, capable of crafting user-centric documentation that resonates with a diverse audience.
Key Qualifications:
Desirable skills:
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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