SAP Support Associate - Service Delivery English & Japanese 

China, Liaoning 

296654816

This position is within the Global Remote Service Delivery (RSD) organization, which providesmethodology and content to drive their innovation agenda based on industry business models requirements; thusproviding value realization, resulting in increased customer satisfaction and renewals. The role of the Service Engineer is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

EXPECTATIONS AND TASKS

• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Perform service dispatching for the team in Malaysia and/or China by:
  • Processing all incoming service requests and liaising with customers on service expectation and preparation
  • Assigning services to team members according to their skills, and managing resource effectively
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
• Knowledge on SAP technology (ABAP, JAVA, HANA)
• Functional and Technology Experience in one of the SAP Cloud solutions such as SuccessFactors, Ariba, CX, IBP (Digital Supply Chain), SAP Analytics Cloud, SAP Integration Suite.
• Programming or Database skills, preferably SAP HANA
• Proficient Japanese language skillsin written, verbal and presentation
• Proficient English language skillsin written, verbal and presentation
• Technical inquisitive nature with strong analytical and problem-solving skills

WORK EXPERIENCE

• At least 1 year experience with SAP products and technology required
• At least 1 year experience with SAP HANA or SAP Cloud Applications and related areas
• Strong customer-facing experience and business acumen
• Proved knowledge about SAP Services & Support Portfolio

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