EY Senior Global Immigration Coordinator 

Canada, Alberta, Calgary 

296446903

Your key responsibilities

• Workload Management
  • Own and prioritize assigned engagements effectively.
  • Communicate engagement status and updates to team members.
  • Utilize online and case management tools for coordination.
  • Alert the Global Manager of potential escalations promptly.
• Operational Efficiency
  • Implement standardized processes and proactively manage client projects.
  • Articulate EY capabilities and client program objectives clearly.
  • Ensure adherence to case intake processes and address issues swiftly.
  • Maintain awareness of local contacts and escalation points.
• Team Collaboration
  • Prepare for and actively contribute to team and client meetings.
  • Inform the team of absences and assist with vacation coverage.
  • Build relationships with local contacts for effective communication.
• Communication
  • Keep Global and Senior Managers informed of client-related issues.
  • Manage client communications efficiently, adhering to SLAs.
  • Implement risk management procedures for email communications.
• Billing and Finance
  • Understand and execute billing procedures and timelines.
  • Review Invoice Request Forms and ensure compliance with Scope of Services.
  • Leverage Business Intelligence Reporting for analytical insights.

Skills and attributes for success

• Excellent organizational and time management abilities to prioritize tasks effectively.
• High attention to detail and administrative accuracy in managing client cases and documentation.
• Capability to manage multiple high-volume tasks in a fast-paced environment efficiently.
• Strong interpersonal skills to build effective relationships with team members, the wider EY network, and clients.
• Ability to present information clearly and concisely, both verbally and in writing.
• Demonstrated initiative in identifying issues and proposing creative solutions to enhance operational efficiency.
• Flexibility to adapt to changing priorities and client needs while maintaining a high level of service.
• Strong team player who actively contributes to team goals and supports colleagues.