MSD OTC Order Management Specialist German French 

Czechia 

296184008

Job Description

Our Business Service Centers (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Europe in Prague, Czech Republic is responsible for the execution and delivery of a broad range of financial services and processes across the business divisions and markets for the Europe region.

OTC OM Specialist is responsible for the management of OTC Order Management (Sales Order Entry, Credit and Debit notes, Returns, Claims management, Customer Service). This position must provide the proper follow up and analysis for market assigned ensuring all transactional activity is properly recorded and compliant with country statutory and tax requirements. This position also ensures that interaction with all major stakeholders is maintained.

Job Description and Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Manages the timely, accurate and compliant processinghospitals and physician offices
• Assures timely and useful updates on orders to the
  customers
• Collaborates – including messaging, reports, follow-up
  and more - with channel development and supply chain to manage through a
  variety of supply situations
• Coordinates trade activity for month, quarter and
  year-end activity to assure resources from a variety of areas are aligned to
  meet customer and business objectives
• SOP’s & WI’s updates including SOX controls
• Claims / issue resolution
• Credit / Debit note accuracy process check and release
• Enters and generates sales orders into the system
• Analyses new orders based on ad hoc requests
• Daily communication with customers including incoming
  calls, local business partners and all BSC functional teams
• Enter and generates returns and non-returns credit
  notes
• Proactively anticipate client needs and deliver
  excellent client service
• Work collaboratively to address client needs and solve
  client concerns
• Provide audit documentation as required and make sure
  the internal compliance policies are applied
• Develops reporting for Supply Chain, Channel
• Development, Finance stakeholders or others as needed

Qualifications

Education & Experience Required:

• Bachelor’s Degree in Business Administration, Supply
  Chain or Finance
• Minimum of 2 years of experience in a finance or
  supply chain department of a multinational company is desired
• Order Management experience is desired

Language Requirements:

• English language skills (both speaking and writing)
  required
• German or French (both written and spoken) required

Skills Required:

• Ability to work independently and with a team in a
  fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization
  skills required
• Advanced PC skills (MS Excel, Word, PowerPoint)
  required
• Experience using SAP is advantage

Physical Position Requirements:

• Prague, Czech Republic
• Be willing to periodically travel to local markets
  sites

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Posting End Date:08/05/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.