Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
Preferred qualifications:
Experience with object storage systems (e.g., Google Cloud Storage).
Experience in Network Troubleshooting, including collecting and reading packet captures.
Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns.
System/Network Administrator level knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols.
Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies.