JPMorgan Payments Client Manager - FinTech & Regulated Gaming Vice President 

United States, New Jersey, Jersey City 

295694716

As a Payments Client Manager (PCM) in Global Payments Corporate Sales, you will manage a portfolio of well-established and complex client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships to retain, optimize and deepen those relationships. In addition, you will take on the role of team lead managing a team of industry (FinTech & Regulated Gaming (FRG) aligned associates). Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long-term growth.

Job responsibilities:

• Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client
• Collaborate across Global Payment Sales Managers, Product Sales Specialists, Client Service Account Managers, Implementation Managers, Onboarding teams, and Corporate Banking partners to meet client specific needs/requirements
• Manage Know Your Customer (KYC) requirements and oversee the end to end client KYC process, including onboarding due diligence, risk profile management, ongoing monitoring, and internal trigger reviews to ensure compliance with regulatory and internal risk policies
• Prepare and deliver periodic business reviews and analysis on strategic client relationship; monitor and maintain client health indicators, proactively addressing issues
• Drive product and solutions activation to enhance client value
• Obtain the correct deal documentation, ensure functional alignment, and secure necessary approvals to expedite deal execution
• Drive deal execution to achieve timely realization of business outcomes
• Manage pricing events and optimize pricing to maximize revenue, and oversee the setup, maintenance, and monitoring of credit facilities to optimize utilization
• Take ownership of ensuring high standards in pipeline and account planning and be responsible for the accurate administration of client coverage
• Lead and be accountable for the governance of deals and the effective implementation of requests

Required qualifications, skills and capabilities:

• 5+ years of experience in client management, sales, or a related role
• Experience working with large multi-dimensional clients (multiple products/regions/etc.)
• Demonstrated experience leading a team of experienced professionals
• Strong understanding of payments products and FRG payments industry dynamics
• Command of the of the FRG space and clients
• In-depth knowledge of High Risk KYC processes and their essential role in FRG operations, with a strong focus on Customer Due Diligence to effectively assess and manage customer risk profiles
• Proven expertise in continuous monitoring of customer transactions and flows to ensure compliance
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Analytical mindset with the ability to identify growth opportunities and optimize processes
• Proficiency in CRM software and Microsoft Office Suite

FEDERAL DEPOSIT INSURANCE ACT: