Amazon Technology Billing Program Manager Communications & Sourcing 

United States, Texas, Arlington 

294929674

Key job responsibilities
• Migration – Migrate existing payment processing into third party tool Calero.
• Reporting – Recommend, create, maintain and audit reporting in support of performance metrics, workflow reporting, dashboards and ad hoc project support.
• Drive On-Time Payments – Provide ongoing support in ensuring timely vendor payments by reviewing & approving invoices, avoidance of late fees, dispute resolution, prompt acceptance of credits and expense monitoring
• Advocate for Efficient Processes – Explore and initiate internal development or third-party sourcing of a telecom expense management platform. Create, implement and drive cross-functional processes, changes and training to improve organizational efficiencies, quality and turnaround time. Lead initiatives in cost control and process efficiency. Support business needs by managing synchronicity between tools, inventory, resources and processes.
• Ensure Data Accuracy – Provide customers across the organization with relevant and accurate data to drive business decisions bases on real-time dashboard data, reports and metrics through data audits, inventory validation and data integrity.
• Controllership of Networking Spend – Optimize cost efficiency of the business by reviewing and understanding service level agreements (SLA), keeping vendors aligned to contractual rates, working with operations teams to raise SLA credit requests and track through credit recovery. Manage contract terms, renewals and PO reconciliation.
• Maintain Accountability – Influence others and hold responsible individuals accountable for issue resolution. Address barriers through problem solving, communication and active coordination with stakeholders. Know when to involve the appropriate business partners, when to escalate and who to engage for effective resolution.

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience migrating to new payment systems