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JPMorgan Bilingual Account Specialist 
Canada, Ontario, Toronto 
294560479

15.09.2024

Job Description

The successful candidate receives both hardware (terminals) and software (E-commerce) calls and also answers emails from internal and external sources. Responsibilities include but not limited to:

  • Answer externals calls from merchants calling with e-commerce inquiries and also internal calls
  • Respond to email inquiries from internal and external partners
  • Assist with special projects such as terminal software and hardware launches
  • Manage and complete technical escalations

Qualifications:

  • Minimum 3 years of Point Of Sale experience
  • High School diploma/GED required
  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Bilingual strongly preferred