EY GMS-Manager-Integrated Risk Management 

India, Karnataka, Bengaluru 

29427923

Integrated Risk Management (IRM) Operational Support Manager

The risk landscape is continuously changing due to market volatility, geopolitical crises, wide-spread economic changes, regulatory reforms, and cyber threats. As a result, organizations look to us to transform their approach to risk, and to turn it in a means to not only protect the enterprise but create value.

Clients retain IRM Managed Services to assist them with the continued transformation of their risk functions after the implementation of technology solutions to provide the executive leadership with valuable insights for decision making.

Your key responsibilities

As a member of our IRM service center, you will be part of a specialized team supporting the delivery of risk and technology solutions, including managed service support around:

Governance, risk, and compliance (GRC) technology enablement and on-going support on either ServiceNow or Archer Technologies platforms

Skills and Attributes for Success

• Responsible for managing IRM service center delivery for GRC offerings
• Supervising daily activities of 8-10 service center Tier 1 or 2 Analysts
• Managing project/engagement budgets for IRM service center capabilities
• Support development of policies and procedures to guide IRM service center activities
• Assist IRM service center manager with project planning and identification of opportunities to improve delivery of services
• Support ongoing maintenance and enhancement requirements on managed service engagements
• Communicate issues and seek support in a timely manner to eliminate roadblocks and drive collaboration, speed, innovation, and excellence
• Maintain a professional communicative relationship with IRM engagement team utilizing IRM service center support
• Ability to provide timely, comprehensive, and accurate information in both written and verbal communications

To qualify for the role, you must have

• 5 years of supervisory experience preferred
• Certifications: ServiceNow (CSA) and Archer Technologies (ACP) certifications preferred
• Proficiency with scripting and data integration within the ServiceNow platform preferred
• Proficiency with Microsoft Office (e.g., Outlook, Word, Excel, PowerPoint, etc.)
• Possess working knowledge of and prior experience applying risk management fundamentals
• Excellent written and oral communication skills
• Proven leadership skills (e.g., prior experience successfully managing 10+ personnel)
• Experience mentoring and developing personnel
• Experience managing and prioritizing multiple projects / work streams
• Ability to think critically and problem solve
• A team-focused mentality with the proven ability to work effectively with diverse stakeholders
• Proactive attitude, seeking for improvement opportunities which can positively impact the business
• An ability to work under pressure while maintaining a professional image and approach
• Decision-making capabilities, with an ability to weigh the pros and cons of potential actions and identify the most appropriate one

Ideally, you’d also have

• Bachelor’s degree in computer science, Information Systems, Business, or other related area of study preferred

What we look for

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.