JPMorgan Executive Office Analyst - Wealth Management 

United States, Ohio, Columbus 

293444317

As a Wealth Management Executive Office Investigator Analyst I in J.P. Morgan Wealth Management, you will be responsible for researching and resolving non-sales client complaints. Your role will also involve communicating resolutions to clients and escalating matters when necessary.

Job responsibilities:

• Research and resolve client complaints, including review of complaint correspondence and documents, account records, and recorded customer interactions and interviews of clients, registered representatives, or other Firm employees
• Communicate resolutions to customers verbally or via written response
• Ensure that potential complaint-related FINRA filings are submitted to the Firm's Registration department for review
• Assist the Firm's Legal Department as needed with pending arbitration and/or litigation involving customer complaints
• Identify and escalate operational or sales conduct-related concerns
• Cross-train on Wealth Management Executive Office intake function and assist with intake of client complaints as needed

Required qualifications, capabilities, and skills:

• Bachelor's Degree
• 3 plus years of securities industry experience
• Strong phone and verbal communication skills
• Advanced writing ability
• Complaint handling experience helpful
• Knowledge of FINRA rules

Preferred qualifications, capabilities, and skills:

• Series 7 and 66 licenses strongly preferred
• Series 9/10, 24, 53, 4, and Life and Disability licenses desirable
• Experience communicating with customers over the phone strongly preferred