As a Program Management Office (PMO) & Change Management Senior Associate in JPMSE Operations, Outsourcing and Technology (OOT) Governance Office team, you will be a trusted with ensuring clear oversight on all key projects with impact on OOT. You will work with cross-function teams, build key relationships, and enable the Head of OOT to have full overview on all critical projects and change management initiatives that have impact on OOT. Your focus will be the project governance to ensure sustained reporting across functions, product lines, and lines of business. This is a complex task that needs clarity of thought and focused effort to ensure that the team can deliver what is needed in an effective and efficient way. You will work closely with the PMO Lead, the OOT Governance Office Lead, and a community of stakeholders to track and monitor activity across the projects and change management initiatives in scope.
Job responsibilities
- Supports the PMO team to execute on key delivery tasks and identify ways to boost efficiencies
- Is responsible with the tracking, monitoring, and reporting of change management activities across functional partners and monitors alignment with the Legal Entity business strategy
- Raises blockers and other impediments together with the JPMSE OOT PMO Lead to the Head of OOT in order to manage dependencies and ensure adequate resources
- Runs the group’s operating rhythm to ensure that planning and execution are coordinated and that the team knows what is coming and when
- Interacts with and provides guidance to a broad network
- Monitors, collates, and reports on key project related risk items, assumptions, issues, and dependencies in a light-touch manner to provide visibility and focus for senior management
- Engages into the preparation for and delivery of PMO governance events across JPMSE OOT to ensure appropriate escalation and oversight
- Generates efficient reporting that provides transparency and accountability with minimal overhead for team while enabling a clear story
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in Project Management or a relevant domain area
- Experience with Confluence, JIRA, MyPM, and/or automation toolsets like Tableau, Alteryx and UiPath
- Demonstrated performance in either Agile, Program Management or relevant domain area
- Experience executing operational management and change readiness activities
- Self-starter able thrive in a fast-paced, collaborative and cross-functional environment
- Excellent relationship-building skills, with ability to establish trust and credibility across senior stakeholders, lines of business and functions
- Strong time-management and organizational skills with ability to objectively prioritize
- Knowledge and established network in at least one of JP Morgan LOBs
Preferred qualifications, capabilities, and skills
- Able to generate high quality story-telling in PowerPoint and communication channels
- Experienced in issue resolution and risk management