Akamai Associate Cloud Support Engineer 

Malaysia, Sarawak 

293194424

As Associate Cloud Support Engineer, you will be responsible for end-to-end resolution of complex technical issues. You will proactively review and mitigate risk. You will also minimize any potential service disruptions for some of the top companies in APJ.

As a Associate Cloud Support Engineer , you will be responsible for:

• Working unassisted with the customers managing their incidents and escalations to closure
• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
• Contributing to the strategic direction of the support team to develop and implement best practices
• Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform

Do what you love

To be successful in this role you will:

• Have 6 months -2 years of experience and a Bachelor's degree in Computer Science/Engineering or relevant fields
• Have experience with working on web application issues (HTML, javascript, JSP)
• Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP.
• Have knowledge on technologies in cloud infrastructure eg. cloud compute, object storage, Load balance, Firewall
• Be experienced in providing technical solutions and professional support for B2B customers
• Communicate in fluent English, the role will be required to support English speaking countries in APJ

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.