Fully responsible for the dailyoperationof Confirm App, ensuring stable, efficient, and secure operation to deliver a seamless digital experience for consumers.
Develop and execute data-driven, refined operational strategies (including user activation, retention, re-engagement, and conversion) to significantly improve key KPIs such as user engagement, conversion rates, average order value, and customer lifetime value.
Monitor and analyse user behaviour data, collaborating closely with data analysis and user research teams to conduct A/B testing and optimize user experience, driving product iterations and feature enhancements.
New Business Development & Project Management
Proactively identify market trends, consumer insights, and emerging technologies to lead strategic innovation projects (e.g., Partnerships, Made for You), strengthening the brand leading position in market.
Partnerships Focus:
Explore, evaluate, and establish strategic partnerships with potential collaborators (Brands, IPs, Platforms, Companies) to build an ecosystem.
Lead negotiations to define scope, rights, commercial terms, and shared goals.
Serve as the project lead, coordinating effectively across departments: working with product teams on product selection and pricing, marketing on campaigns and activations, and finance on profit models.
Work with CDH team to define and implement system features.
Draft, review, and manage contractual agreements, ensuring legal and compliance standards are met.
Develop detailed project plans and timelines, managing the entire lifecycle from concept to launch, ensuring flawless execution.
Oversee full project management, from concept, feasibility analysis, business case development, to launch and post-implementation review.
Coordinating resources across multidisciplinary teamstoachieve business target.
Internal Collaboration & Knowledge Sharing
Serve as the central hub for the e-commerce business and partnership projects, ensuring seamless communication across functions such as IT, Marketing, Merchandising, CS, and Legal.
Share best practices, market trends, and project experiences within the team, fostering growth and innovation to enhance overall business capabilities.
Networking & Collaboration
Build network of internal and external partners to understand and connect future internal strategy with partners, consumer and technological trends that will inform growth opportunities and strategic brand priorities.
Leverage and maintain a highly effective network of agencies, startups, digital leaders, and alternate innovation models (accelerators, incubators, matchmakers, etc) to source innovations and augment the knowledge, skills, and capacity of the internal team to deliver on our innovation mission.
Key Relationships:
Digital team
adidas Brand & Brand Activation teams
CRM team
Legal team
Internal Controller team
External agencies
Knowledge, Skills and Abilities:
Bachelor’s or master’s degree required, with solid years in consumer industry with at least +8 years in eCom business
Proven experience in working with.com/platforms
Proven experience in managing projects and cross-functional teams
Ambitious and results & profit oriented.
Excellent communication and leadership skills, with the ability to manage cross-functional teams.
Maintains a positive outlook,foster a resilient, can-do attitude in the face of challenges.