Philips Field Service Engineer 

United Kingdom, England 

291522993

Field Service EngineerYou are responsible for

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.

• Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.

• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.

• Diagnosing mechanical, hardware and software system failures using established procedures and information.

• Determining most cost effective repair/solution to minimize customer downtime.

• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a

You are reporting directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable

• Experienced logical problem solver with ability to work independently

• Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable

• The ability to process knowledge across multi-modality and diverse product ranges

• Recognize new technologies and adapts to daily challenges

• Deliver high levels of customer service

• Competent in IT/Network diagnosis/system connectivity/Remote service desirable

• You are currently living in the South East region, ideally around South East (Kent area).

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